State Farm® Insurance Agent Mike Contreras
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tonie Goss
February 27, 2026
5
out of
5
rating by Tonie Goss
"Jennifer was amazing in helping us and very informative with our questions we had. Thank you so much."
We responded:
"Thank you so much, Tonie for letting us know how happy you were with the service Jenn provided and for leaving us a review! Your feedback means a lot to us! Have a great weekend!! "
Jonna Thompson
February 24, 2026
5
out of
5
rating by Jonna Thompson
"Celia Luna helped me get insurance. She was very helpful during the process and I appreciate all of her help. I even received a wonderful Card in the mail from them including a sticker, magnet and card. Very happy to have State Farm."
We responded:
"Thank you so much, Jonna, for your wonderful review! We're thrilled to hear that Celia was able to assist you throughout the insurance process and that you appreciated the personal touch with the card, sticker, and magnet. We're happy to have you as part of the State Farm family and look forward to continuing to serve you!"
Lindsey Parsons
February 24, 2026
5
out of
5
rating by Lindsey Parsons
"She Promptly sent me what I needed."
We responded:
"Thank you so much, Lindsey for your kind words! We're glad Celia was able to assist you promptly. We appreciate your feedback and look forward to helping you again! "
Rich Coutinho
February 21, 2026
5
out of
5
rating by Rich Coutinho
"Celia provided fast and friendly service that saved me big time on home and auto insurance. Highly Recomended."
We responded:
"Thank you so much, Rich for sharing your experience with our team member, Celia and that we were able to save you money on your insurance. "
Sierra Rayne
February 20, 2026
5
out of
5
rating by Sierra Rayne
"A pleasure to work with"
We responded:
"Thank you, Sierra for your kind words and leaving our office a review!! Have a great weekend!"
Cheryl Gottlieb
February 17, 2026
5
out of
5
rating by Cheryl Gottlieb
"Great servic3"
We responded:
"Thank you, Cheryl for leaving our office a 5-star review! "
Linda B
February 13, 2026
5
out of
5
rating by Linda B
"Jenn Caldwell went above and beyond to follow up on my auto claim and check back with me numerous times until I finally got notification that a check was issued. I really appreciated her help and want to commend her for great customer service!"
We responded:
"Thank you so much, Linda for your kind words and for letting us know how well Jenn helped you with your claim. Have a great weekend! :)"
Brandy Winn
February 13, 2026
5
out of
5
rating by Brandy Winn
"Quick, pleasant, and responsive service from agent and staff. Specifically Jennifer Caldwell for my transaction today."
We responded:
"Thank you, Brandy for letting us know how well Jenn took care of you today AND for trusting our office with your insurance coverages. "
Timothy Taylor
February 10, 2026
5
out of
5
rating by Timothy Taylor
"Celia is a very nice and helpful agent! I have her a five star rating!"
We responded:
"Thank you, Timothy for letting us how Celia took care of you and for leaving us a 5-star review! "
Jordan
February 8, 2026
1
out of
5
rating by Jordan
"I had a confusing and unprofessional experience with this State Farm agent. I was trying to get auto insurance for myself. After some back and forth, the agent told me: “Sorry, Jordan. I just found out that our underwriting guidelines have changed and we are not able to exclude a domestic partner or spouse from your coverages so currently you are not eligible for auto at State Farm.” After he said that, I asked follow-up questions and made a couple comments, including whether I could simply get insurance without my girlfriend involved at all, since I am not married and I was not even insured with State Farm yet. Although i was insured by state farm a couple months ago by Katie Carl (wonderful agent she even sent me a bday card highly recommend) After I asked those questions, the agent stopped responding entirely. No clarification, no explanation, no follow-up. Being told something that doesn’t make sense and then being ignored when asking reasonable questions is unprofessional. I would not recommend this agent. Edit: Mike, I understand the office was closed and I’m not disputing that. However, there are inaccuracies in your response. My girlfriend’s license was suspended over three years ago, she has since had insurance, and she is currently insured on another vehicle — so it makes no sense that she would not be eligible to be covered. I also stated that I primarily drive my vehicle and that she would only be driving it a couple times a week, not that she is driving it regularly. Additionally, I explained my situation to my agent exactly the same way I explained it to you. Based on that, the statements about eligibility and communication do not accurately reflect my circumstances or my experience, and it is extremely unprofessional to attempt to place blame on the customer—especially when this was so easily proven incorrect by another agent. Any miscommunication was not on my end. Clear communication is a basic expectation and something taught early on in school. I definitely stand by my review."
We responded:
"Thanks Jordan for leaving our office a review and I will address the items you noted as you left out some key information in your review: 1) You not being eligible for auto insurance: You had told me on the phone that your 'domestic partner' drives your vehicle as she does not have her own vehicle/insurance and because she is not eligible due to her license status, that makes you ineligible. 2) Agent stopped responding to your questions: you TEXTED all of those follow up questions beginning at 5:05pm Friday after our office is closed which is why you did not get a response and answers to those questions. I can not speak to the conversation you had with your prior and now again, current agent but if you explained your circumstances to her as you did to me, the outcome would have been the same as at my office. I welcome the chance to discuss this with you further if you would like to meet to do so and wish you well. Regards, Mike"
Jalea Hollowell
February 5, 2026
5
out of
5
rating by Jalea Hollowell
"Tera is always a pleasure to speak with and is helpful. Whether you need to change your policy or ask a question, she is quick to give you the help and support you need! I love having an agent who shows such care in accommodating customers needs!"
We responded:
"Thank you, Jalea for your kind words and for letting us know how Tera did for you! Your feedback means a lot! We hope you have a great weekend! "
Aimee Perini
February 4, 2026
5
out of
5
rating by Aimee Perini
"Jennie was so much help today. Very sweet, very efficient and didnt waste no time helping me. Thank u so much for ur time."
We responded:
"Thank you, Aimee for letting us know how Jenn took care of you today and for your kind words! Have a great weekend! :)"
Kim Overholser
February 2, 2026
5
out of
5
rating by Kim Overholser
"Great customer service and support!"
We responded:
"Thank you, Kim for leaving our office a 5-star review and trusting us with your insurance needs. Take care! "
Ann Gardner
January 28, 2026
5
out of
5
rating by Ann Gardner
"They are so pleasant and very helpful Just a phone call can resolve problems"
We responded:
"Thank you, Ann for your kind words and the 5-star review. "
Tim Boettcher
January 28, 2026
5
out of
5
rating by Tim Boettcher
"Jennifer Caldwell was extremely helpful and quickly got my new car policy set up so I could take possession of the car within minutes of contacting her. THANKS!!! UPDATE: And when I later needed to make changes to my policy, Tera was extremely quick and helpful. Everyone in the office is a pleasure to work with. UPDATE: Celia Luna went out of her way to get my deductible AND my monthly payment LOWERED. Thanks. Love these guys!!!"
We responded:
"Thank you for sharing your experience! We’re so glad Jennifer was able to get your new car policy set up so quickly and make the process smooth. We truly appreciate your trust and are always here to help whenever you need us!"
Amanda Fields
January 22, 2026
5
out of
5
rating by Amanda Fields
"Mike and his team have been great. They have worked with us and been more than happy to answer any questions we may have. Everyone is very polite and quick to make sure we're taken care of. I greatly appreciate their kind, friendly and professional service. Mike and his team really care about their customers, and I'm very happy to be with them! We really appreciate their work, and are very grateful. Thank you!!"
We responded:
"Thank you, Amanda for the kind words and trusting our office with your insurance needs. We truly do strive to always provide 5-star service and advice. Please don't hesitate to call on us whenever you need advice or have questions. "
Lisa Portusach
January 15, 2026
5
out of
5
rating by Lisa Portusach
"Cecilia was super helpful in my needs."
We responded:
"Thank you, Lisa for letting us know how Celia did for you and for trusting our office with your insurance needs. Have a great weekend! "
Jay Haines
January 8, 2026
2
out of
5
rating by Jay Haines
"Lets put it this way... Mike is no "Jake from Statefarm". He is not there when you need him. He is there to sell you more stuff. Mike is condescending and according to his own words "more on the sales side" so if you need actual help with your policy or had an accident, he sends you to the 800 number. I got more valuable information from the receptionist than Mike offered with his "expertise". Everyone else in the office has been pleasant."
We responded:
"Thank you, Jay for taking the time to share your experience. We’re genuinely sorry to hear that your interaction did not meet your expectations. Providing clear guidance and support—especially when it comes to understanding policies or navigating claims—is something we take seriously, and it’s disappointing to learn that you felt let down in that regard. We appreciate you noting that other members of the office were pleasant and helpful, and we’ll be sure to share that feedback with the team. Your comments regarding communication style and availability have been noted and will be reviewed internally so we can continue improving how we support our customers. If you’d be open to it, we would welcome the opportunity to discuss your concerns further and help address any outstanding questions. "
Marilyn Holland
December 23, 2025
5
out of
5
rating by Marilyn Holland
"Celia was effective, efficient and kind while helping us pay for our insurance. She was also delightful to talk with, which means a lot to me. I plan to contact her again with future needs."
We responded:
"Thank you, Marilyn for letting us know how well Celia helped you and for leaving us a review. "
lilly waidtlow
December 23, 2025
5
out of
5
rating by lilly waidtlow
"she was so kind and explained to me what i needed to know!"
We responded:
"Thank you so much, Lilly for letting us know how Jenn helped you! Jenn is an 30 year veteran of State Farm and loves what she does and it shows! Take care! : )"
Heather A
December 19, 2025
5
out of
5
rating by Heather A
"great price and help getting homeowners insurance."
We responded:
"Thank you, Heather for the 5-star review and letting us know how we did for you. Please let us know if we can assist you further and Happy Holidays to you and yours! : ) "
D Dolan
December 17, 2025
5
out of
5
rating by D Dolan
"I was immediately taken care of by Celia and all my questions were answered very professionally. She treated me like a real person and I felt appreciated!"
We responded:
"Thank you so much for your kind words, D! We're thrilled to hear that Celia provided you with professional and personalized care. We truly appreciate your feedback and look forward to serving you again!"
Christine Woody
December 10, 2025
5
out of
5
rating by Christine Woody
"Heather went above and beyond today. This is a great agency"
We responded:
"Thank you, Christine for letting us know how Heather did for you! It’s our mission to provide ‘above and beyond’ service for all of our policy holders. Take care!"
Noah Forest
December 9, 2025
5
out of
5
rating by Noah Forest
"I typically work with commercial insurance, where brokers routinely spend hours reviewing policies in detail and stay in constant contact throughout the process. Mike approaches consumer insurance with the same high level of care and professionalism that you’d expect from top-tier commercial brokers. He takes all the time necessary to ensure every detail is exactly right and that you fully understand your coverage. I honestly can’t recommend him highly enough."
We responded:
"Thank you so much for your thoughtful and detailed review, Noah! I'm so happy to hear that my dedication and professionalism made such a positive impression, especially given your experience with top-tier commercial brokers. Providing thorough, personalized service and ensuring our clients fully understand their coverage is exactly what we strive for. I truly appreciate your recommendation and look forward to continuing to support your insurance needs! Kindest regards, Mike"
Brenda Hensley
December 5, 2025
5
out of
5
rating by Brenda Hensley
"Didn't understand how to add my milage to safe drive so called my local Cottage Grove office where Tera was able to assist me."
We responded:
"Thank you, Brenda for sharing your experience and your kind words about Tera’s service. Our team is always here to assist you so please don’t hesitate to call on us. "